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DEPOSITS/FULL BALANCE T&CS
- All monies received as a deposit payment toward a future reservation or event are subject to our company terms & conditions; any reservation cancelled 14 days prior to the date of the event will receive a full deposit refund. If cancellation occurs less than 14 days prior to the reservation date all monies paid will be non-refundable and are also non-transferable.
- Please note the above T&Cs are not applicable for all reservations from November 25th to December 31st. All reservations during the festive period are non-refundable and non-transferrable.
- Wedding and private events may have separate terms and conditions which can be found on the venue website.
- Minimum spends: all minimum spends are to be arranged prior to your event. all prices are inclusive of VAT. if you and your guests do not make the minimum spend, you will be asked to pay the difference up to the agreed minimum spend.
- Severe Weather Policy: In the event of a venue being unable to open due to severe weather, bookers will be contacted by individual venues to offer rescheduled dates within the subsequent ten days. Dates subject to availability. All other cancellations are bound by our standard terms and conditions. All guests must be available to be seated at the arranged time of booking. Failure to do so will result in loss of bookings and deposit paid.
Here at Scotsman Hospitality, we as a team promise to deliver an exceptional service for you and your friends, and we hope you agree. With that in mind, a 10% discretionary service charge will be applied to your final balance. We can assure you that this full amount will be distributed evenly between all of our employees who helped make your event a memorable one.
For our guests with food sensitivities, allergies, or special dietary needs: We prepare and serve products that contain all 14 major allergens. Although we and our suppliers take every care in preparing your meal, regular kitchen operations across our supply chain involve shared cooking and preparation areas, and food variations may occur due to ingredient substitutions, recipe revisions, and/or preparation at the restaurant. For these reasons, we cannot guarantee that any menu item will be completely free of allergens. If you have an allergy, please make this known to a venue manager at soon as you arrive at the venue.
All of our venues hold a challenge 25 policy. This means staff hold the right to request identification from those who look under the age of 25 – this is for purchases of alcohol or any item that has a legal age requirement. Service is refused if you cannot show one of the following; Passport, Drivers License or Scottish Pass Age Verification.